Refund Policy

1. Overview

At Orthinal, we want you to be confident when purchasing our digital products. We aim to provide high-quality, professionally designed products and a smooth purchasing experience.

If you are not satisfied with a premium product you have purchased from Orthinal, you may be eligible to request a refund in accordance with this Refund Policy.

By purchasing a product from Orthinal, you acknowledge and agree to the terms of this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible premium products.

If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase.

You do not need to provide an extensive explanation for your request, although we may ask for basic information to help us understand and improve our products.

Refund requests submitted after the 30-day period may not be eligible for a refund, except where required by applicable law.

3. Eligibility for a Refund

To be eligible for a refund:

• The request must be submitted within 30 days of the original purchase.
• The purchase must have been made directly through Orthinal.
• The purchase must not have resulted from fraudulent or unauthorised activity.
• The product must not have been redistributed, resold, shared, or made publicly available in violation of its licence.
• You must provide sufficient information for us to identify the relevant purchase.

We reserve the right to review refund requests to prevent fraud, abuse, or repeated misuse of our refund policy.

4. Digital Product Refunds

Because Orthinal sells downloadable digital products, refunds may affect your continued access to the purchased product.

If a refund is approved:

• Your licence to use the refunded product will end.
• Your access to future downloads or updates for that product may be removed.
• You must stop using the refunded product.
• You must delete any copies of the original product files that you have downloaded, where reasonably applicable.
• You must not continue using, distributing, reselling, or otherwise exploiting the refunded product.

Refunding a purchase does not transfer ownership of the product or its intellectual property to you.

5. Products That Are Not Eligible for Refund

A refund may be declined where:

• The refund request is submitted after the 30-day refund period.
• The product has been redistributed, resold, or shared in violation of the applicable licence.
• The purchase was obtained through fraudulent or unauthorised means.
• The same product has been repeatedly purchased and refunded.
• We reasonably believe the refund policy is being abused.
• The request relates to a third-party product or service that is outside Orthinal's control.

Nothing in this section limits any statutory rights you may have under applicable consumer protection law.

6. Technical Issues

If you experience a technical problem with a product, we encourage you to contact our support team before requesting a refund.

Where reasonably possible, we will attempt to help resolve the issue.

If a product has a significant technical issue that we are unable to resolve within a reasonable period, you may be eligible for a refund, subject to applicable law and the circumstances of your purchase.

Please provide relevant details about the issue so that our team can investigate it properly.

7. How to Request a Refund

To request a refund, contact us at:

Please include:

• Your name
• The email address associated with your Orthinal account
• The order or transaction details
• The name of the product
• A brief description of your refund request

You do not need to provide sensitive payment information such as your full card number.

8. Refund Processing

Once we receive your request, we will review it and normally respond within a reasonable period.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

Orthinal does not control the processing time of third-party financial institutions.

9. Partial Refunds

In certain circumstances, we may offer a partial refund where appropriate.

Any partial refund will be determined based on the circumstances of the purchase, the nature of the issue, and the extent to which the product or service has been used.

Where a partial refund is accepted, it will normally be considered a final resolution of the relevant refund request.

10. Duplicate or Accidental Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

Where the duplicate transaction can be verified, we will generally refund the duplicate purchase, subject to applicable payment processing conditions and fraud prevention checks.

11. Promotional Purchases and Discounts

Products purchased using promotional offers, discounts, or special pricing remain subject to this Refund Policy unless the relevant promotion explicitly states different refund conditions.

The refund amount will normally correspond to the actual amount paid for the product.

12. Statutory Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or replace any rights you may have under applicable consumer protection laws.

If you are a consumer in the United Kingdom or another jurisdiction that provides mandatory statutory rights regarding digital content, those rights will continue to apply.

Where applicable law provides you with a right to a refund, repair, replacement, or other remedy, nothing in this policy limits that right.

13. Fraud and Abuse Prevention

We reserve the right to investigate suspicious or potentially fraudulent refund requests.

This may include requests involving:

• Multiple refund claims
• Unusual purchasing patterns
• Unauthorised payment activity
• Redistribution or resale of refunded products
• Attempts to obtain products without paying for them

Where permitted by law, we may restrict or suspend accounts involved in fraudulent or abusive activity.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable laws.

When changes are made, we will update the "Last updated" date at the top of this page.

Any changes will apply to purchases made after the updated policy becomes effective, unless otherwise required by law.

15. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us:

We aim to handle refund requests fairly, consistently, and in accordance with applicable consumer protection laws.